1. Data protection overview

General notes

The following notes provide a general overview of what will happen with your personal data when you visit our website. Personal data includes all data which can personally identify you. Detailed information about data protection can be found below this text in the privacy policy.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the imprint of this website.

How do we collect your data?

For one, your data is collected when you provide it to us. This can include data that you enter into a contact form, for example.

Other data is collected automatically by our IT system when you visit our website. This is mainly technical data (e.g. internet browser, operating system or page access time). Data collection occurs automatically once you access our website.

How do we use your data?

Part of the data is collected to ensure that the website is operating flawlessly. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. Additionally, you have the right to request that this data be rectified, restricted or erased. You can contact us at any time at the address listed in the imprint regarding this matter as well as other questions on the subject of data protection. Furthermore, you have the right to appeal to the responsible regulatory authority.

Analytical and third-party tools

When visiting our website, your browsing behavior might be analyzed statistically. This is mainly carried out using cookies and so-called analytical programs. The analysis of your browsing behavior is usually performed anonymously; it cannot be traced back to you. You may opt out of this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.

You may opt out of this analysis. We will inform you about the possible opt-out methods in this privacy policy.

2. General notes and mandatory information

Data protection

The website operators take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.

By using this website, a variety of personal data is collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what it is used for. It also explains how this is done and for what purpose.

We would like to point out that Internet data transmission (e.g. communication by email) may be subject to security risks. It is not possible to completely protect data from access by third parties.

Information about the responsible party

The responsible party for data processing on this website is:

IT Solutions for Business
Heiko Schäfer

Donaustrasse 19a
63452 Hanau

Phone +49 6181 990 477
Fax +49 6181 990 478

info@isforb.de
www.isforb.de

The responsible party is the individual or legal entity which, alone or in conjunction with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Revocation of your consent for data processing

Many data processing procedures are only possible with your express consent. You can revoke your previously given consent at any time. To do so, simply send us an informal message via email. This revocation does not affect the legality of any data processed up to the point of revocation.

Right of appeal with the responsible regulatory authority

In the event of data protection violations, the affected party has a right of appeal to the responsible regulatory authority. The responsible regulatory authority in data protection matters is the data protection commissioner of the federal state in which our company is located. A list of the data protection commissioners and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to receive data, which we process automatically on the basis of your consent or in fulfillment of a contract, and to have it delivered to you or to a third party in a common, machine-readable format. If you request a direct data transmission to another controller, it will only be executed when technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as site operator. You can recognize an encrypted connection by the address line of the browser changing from « http:// » to « https:// » and by the lock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

In the event that, after the conclusion of a fee-based contract, there is an obligation to provide us with your payment information (e.g. account number for direct debit authorization), this information is required for payment processing.

Payment transactions via the usual payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the address line of the browser changing from « http:// » to « https:// » and by the lock symbol in your browser line.

Encrypted communication prevents third parties from accessing the payment data that you transmit to us.

Access, restriction and erasure

Within the framework of the applicable legal provisions, you have the right to obtain information about your stored personal data, its origin and recipients as well as the purpose of the data processing and, if applicable, the right to rectify, restrict or erase this data free of charge at any time. You can contact us anytime at the address provided in the imprint regarding this and other questions about the subject of personal data.

Opt out of marketing mails

Any usage of contact data released within the framework of the imprint publication duty, through third parties, in order to send advertisements and information material not explicitly requested, is explicitly prohibited. The operators of this website expressly reserve the right to take legal action in the event that unsolicited advertising information is sent, for instance by spam e-mails.

3. Data collection on our website

Cookies

The web pages partly use so-called cookies. Cookies neither cause any damage to your computer nor do they contain viruses. Cookies are used to make our services more user-friendly, effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the used cookies are so-called « session cookies ». They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you use the website.

You can set your browser to inform you about the use of cookies and to allow cookies only in individual cases, to disable the acceptance of cookies in certain cases or in general and to activate the automatic deletion of cookies when closing the browser. If you disable cookies, the functionality of this website may be limited.

Cookies that are required to carry out any electronic communication process or to provide certain requested functions (e.g. shopping cart function) are stored on the basis of Article 6 (1)(f) GDPR. The website operator has a legitimate interest in the storage of cookies for a technically flawless and optimized availability of his services. If other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, they will be addressed separately in this privacy policy.

Server log files

The provider of the websites automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

The basis for data processing is Article 6 (1)(f) of the GDPR which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Contact form

If you send us inquiries via the contact form, your data from the inquiry form including the contact data you entered there will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not forward this data without your consent.

Data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 (1)(a) GDPR). You can revoke your consent at any time. To do so, simply send us an informal message via email. This revocation does not affect the legality of any data processing activities up to the point of revocation.

The data you enter in the contact form will be stored by us until you request us to delete it, revoke your consent for storage or the purpose for which the data was stored no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Registration on this website

You can register on our website to use additional features on the site. We will only use the data entered for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will reject the registration.

In the event of important changes, for example regarding the scope of the offer or necessary technical changes, we will use the e-mail address provided during registration to inform you accordingly.

The data entered during registration is processed on the basis of your consent (Art. 6 (1)(a) GDPR). You can revoke your consent at any time. To do so, simply send us an informal message via email. The revocation shall not affect the legality of the data processing already performed.

The data collected during registration is stored by us for as long as you are registered on our website and is subsequently deleted. Legal retention periods remain unaffected.

Data processing (customer and contract data)

We collect, process and use personal data only if they are necessary for the establishment, contextual design or modification of the legal relationship (inventory data). This is done on the basis of Art. 6 (1)(b) of the GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. We collect, process and utilize personal data about the usage of our web pages (usage data) only to the extent necessary to enable or charge the user for utilizing the service.

The collected customer data is deleted after order completion or termination of the business relationship. Legal retention periods remain unaffected.

Data transfer upon contract conclusion for online shops, retailers and shipping of goods

We only transfer personal data to third parties if necessary in the context of contract processing, for example to the companies entrusted with the delivery of the goods or the credit institution commissioned with payment processing. Further data transfers will not take place or only if you have expressly agreed to the transfer. Your data will not be passed on to third parties without your express consent, such as for advertising purposes.

The basis for data processing is Art. 6 (1)(b) of the GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Data transfer upon contract conclusion for services and digital content

We only transfer personal data to third parties if necessary in the context of contract processing, for example to the credit institution commissioned with payment processing.

Further data transfers will not take place or only if you have expressly agreed to the transfer. Your data will not be passed on to third parties without your express consent, such as for advertising purposes.

The basis for data processing is Art. 6 (1)(b) of the GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

4. Analytical tools and advertising

Google Analytics

This website uses features of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. They are text files that are stored on your computer and enable an analysis of your website usage. The information generated by the cookie about your website usage is usually transferred to a Google server in the US and stored there.

The storage of Google Analytics cookies is based on Art. 6 (1)( f) GDPR. The website proprietor has a legitimate interest in the analysis of user behavior in order to optimize both the website and its advertising.

IP anonymization

We have activated the IP anonymization function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other contracting states that are party to the Agreement on the European Economic Area before it is transmitted to the US. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the website proprietor, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website proprietor in connection with the website and internet usage. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google.

Facebook plugins (like button)

Our website integrates plugins from the social network Facebook, provider Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA. You can identify the Facebook plugins by the Facebook logo or the « like button » on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. As a result, Facebook is informed that you have visited our site with your IP address. If you click the Facebook « like button » while you are logged in to your Facebook account, you can link the contents of our website to your Facebook profile. This allows Facebook to associate your visit to our website with your user account. We would like to point out that we, as the website proprietor, have no knowledge of the content of the transmitted data or its use by Facebook. You can find more information on this in the Facebook privacy policy at https://de-de.facebook.com/policy.php.

If you do not want Facebook to be able to associate your visit to our website with your Facebook user account, please log out of your Facebook user account.

Twitter

Twitter features are integrated on our website. These features are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the  » re-tweet » feature, the websites you visit are linked to your Twitter account and disclosed to other users. In the process, data will also be transferred to Twitter. We would like to point out that we, as the website proprietor, have no knowledge of the content of the transmitted data or its use by Twitter.

For further information, please refer to the Twitter privacy policy at https://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings at: https://twitter.com/account/settings.

Browser plugin

You may refuse the use of cookies by selecting the appropriate settings in your browser, however please note that if you do this it may prevent full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) for Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Opt out of data collection

You can prevent the data collection by Google Analytics by clicking on the following link. An opt-out cookie will be put in place to prevent the collection of your information on future visits to this website: Deactivate Google Analytics.

You can find more information about how Google Analytics handles user data in the Google privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Google reCAPTCHA

We use « Google reCAPTCHA » (hereinafter « reCAPTCHA ») on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (« Google »).

The purpose of reCAPTCHA is to check whether the data input on our websites (e.g. in a contact form) is performed by a person or by an automated program. For this purpose, reCAPTCHA analyses the behavior of the website visitor based on various characteristics. The analysis starts automatically as soon as the website visitor enters the website. For analysis purposes, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.

The data processing is based on Art. 6 (1)(f) GDPR. The website operator has a legitimate interest in protecting his web offers from fraudulent automated spying and spam.

For more information about Google reCAPTCHA and Google’s privacy policy, please see the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

5. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected or only on a voluntary basis. We use the data exclusively for sending the requested information and do not pass them on to third parties.

The data entered in the newsletter registration form will be processed exclusively on the basis of your consent (Art. 6 (1)(a) GDPR). You can revoke your consent to the storage of the data, the e-mail address as well as its use for sending the newsletter at any time, for example by using the « unsubscribe » link in the newsletter. This revocation does not affect the legality of any data processing activities up to the point of revocation.

The data you have provided us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you have cancelled your subscription. Data that has been stored by us for other purposes (e.g. e-mail addresses for the membership area) remains unaffected by this.

CleverReach

This website uses CleverReach for sending newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service with which newsletter distribution can be organized and analyzed. The data entered by you for the purpose of receiving the newsletter (e.g. e-mail address) is stored on the servers of CleverReach in Germany or Ireland.

Sending our newsletters with CleverReach allows us to analyze the behavior of the newsletter recipients. Among other things, we can analyze how many recipients opened the newsletter message and how often which link in the newsletter was clicked on. Furthermore, the so-called conversion tracking can be used to analyze whether a previously defined action (e.g. purchase of a product on our website) has taken place after clicking the link in the newsletter. For further information on data analysis by CleverReach newsletter, please see: https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.

Data processing takes place based on your consent (Art. 6 (1)(a) GDPR). You can revoke your consent at any time by unsubscribing from the newsletter. This revocation does not affect the legality of any data processing activities up to the point of revocation.

If you do not want CleverReach to analyze you, you have to unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe directly on the website.

The data that you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers as well as from the servers of CleverReach after you unsubscribe from the newsletter. Data that has been stored by us for other purposes (e.g. e-mail addresses for the membership area) remains unaffected by this.

You can find more details in the CleverReach privacy policy at: https://www.cleverreach.com/de/datenschutz/.

6. Plugins and tools

YouTube

Our website uses plugins from YouTube, a site operated by Google. The operator of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our sites equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged in to your YouTube account, you enable YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used for the purpose of presenting our online offers in an appealing format. This represents a legitimate interest in accordance with Art. 6 (1)(f) GDPR.

Further information on how user data is handled can be found in the YouTube privacy policy at: https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

This site uses so-called web fonts, which are provided by Google, for the uniform display of fonts. When you open a page, your browser loads the required web fonts into its browser cache to display text and fonts correctly.

In order to do this, the browser you are using must connect to Google’s servers. This lets Google know that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and attractive display of our online offers. This represents a legitimate interest in accordance with Art. 6 (1)(f) GDPR.

If your browser does not support web fonts, your computer will use a default font.

Additional information about Google Web Fonts can be found here https://developers.google.com/fonts/faq as well as the in Google privacy statement: https://www.google.com/policies/privacy/.

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps it is necessary to store your IP address. This information is usually transferred to a Google server in the US and stored there. The provider of this site has no control over this data transfer.

The use of Google Maps is in the interest of an attractive display of our online offers and to make it easy to find the places we have indicated on the website. This represents a legitimate interest in accordance with Art. 6 (1)(f) GDPR.

More information on how user data is handled can be found in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.